1. Overview
These Terms and Conditions apply to your access to and use of the Veriwell website, platform and related services.
By accessing our website, contacting us, creating an account, or using Veriwell services, you agree to these Terms and Conditions. If you do not agree, you should not use the website or services.
This page is a general terms and conditions template for Veriwell. You should have it reviewed against your final product, customer contracts, platform functionality, data flows and legal obligations before publishing.
2. Use of the website
You may use the Veriwell website for lawful purposes, including learning about our services, submitting enquiries and accessing general information about Veriwell.
You must not use the website in a way that:
- Breaches any law, regulation or third-party right.
- Attempts to interfere with the security, availability or operation of the website.
- Introduces malicious code, viruses, automated scraping or unauthorised access attempts.
- Misrepresents your identity, organisation or authority to act on behalf of another person.
- Uses website content in a misleading, harmful or unauthorised way.
4. User responsibilities
Users are responsible for ensuring that information they enter, upload, approve, update or rely on within Veriwell is accurate, current and authorised.
You agree to:
- Only access records or information you are authorised to access.
- Provide accurate information when submitting medication, care, delivery or contact details.
- Keep your login details secure and not share access with unauthorised people.
- Use Veriwell in accordance with your role, organisation policies and applicable laws.
- Promptly notify the relevant organisation or Veriwell if you believe information is incorrect or access has been compromised.
5. Care, medication and health information
Veriwell is designed to support communication, coordination, visibility and record keeping around medication and care workflows. It does not replace professional medical judgment, clinical responsibility, pharmacist advice, school policies, care provider obligations or emergency procedures.
Care providers, schools, pharmacies, health professionals, support workers and authorised organisations remain responsible for their own decisions, actions, policies, procedures, checks, administration, delivery and compliance obligations.
Users should always follow relevant medical advice, prescriptions, medication labels, care plans, emergency instructions, organisational policies and applicable regulatory requirements.
6. Accounts, access and security
If you are provided with a Veriwell account, you are responsible for maintaining the confidentiality of your login details and all activity that occurs under your account.
Veriwell may suspend, restrict or terminate access where we reasonably believe there has been unauthorised access, misuse, a security risk, breach of these Terms, or a request from an authorised organisation.
You must not attempt to bypass access controls, impersonate another user, or access records that you are not authorised to view.
7. Content and intellectual property
The Veriwell website, branding, designs, text, software, layouts, graphics, logos and related materials are owned by or licensed to Veriwell, unless otherwise stated.
You may not copy, reproduce, modify, distribute, reverse engineer, resell or exploit any part of the website, platform or materials without prior written permission, except as permitted by law or agreed in writing.
Information uploaded by users remains the responsibility of the person or organisation that provides it. By submitting information to Veriwell, you confirm that you have the right or authority to provide that information for the relevant purpose.
8. Third-party services and links
Veriwell may integrate with or link to third-party services, including hosting, communications, analytics, document processing, pharmacy, delivery, identity, payment or support tools.
We are not responsible for the content, availability, terms, privacy practices or actions of third-party websites or services that are not controlled by Veriwell.
Your use of third-party services may be subject to separate terms and conditions.
9. Availability and changes to services
We aim to provide reliable access to Veriwell, but we do not guarantee that the website or platform will always be uninterrupted, error-free or available.
We may update, suspend, modify or discontinue parts of the website or platform from time to time, including to improve functionality, perform maintenance, address security issues or meet operational requirements.
10. Liability and disclaimers
To the extent permitted by law, Veriwell is not liable for loss, damage, delay, incorrect information, missed actions or other issues arising from user error, inaccurate data, unauthorised access, third-party systems, service interruptions, or reliance on information outside its intended use.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot be excluded under applicable law.
Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.
11. Privacy
Our handling of personal information is described in our Privacy Policy.
You can read the Privacy Policy at /privacy-policy/.
12. Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes in our website, platform, services, operations or legal requirements.
The latest version will be published on this page with the updated date. Continued use of the website or services after changes are published means you accept the updated Terms.
13. Governing law
These Terms are intended to be governed by the laws applicable in Australia, unless a separate written agreement states otherwise.
Any disputes should be handled in accordance with the relevant agreement, applicable laws and appropriate dispute resolution processes.
