1. Overview
Veriwell is designed to help families, schools, aged care providers, pharmacies and care teams manage medication, care instructions, delivery, administration, handover and family updates in a clearer connected workflow.
In providing our website and services, we may collect and handle personal information. We take privacy seriously and aim to handle information carefully, transparently and only for appropriate purposes.
2. Information we collect
The personal information we collect may depend on how you interact with Veriwell. This may include:
- Name, email address, phone number and organisation details.
- Information submitted through contact forms or enquiry forms.
- Account, user and role information if you access the Veriwell platform.
- Medication, prescription, care plan, delivery, handover or support information entered into the platform.
- Technical information such as IP address, browser type, device information, pages visited and usage activity.
- Communications with us, including support requests, feedback or product enquiries.
3. How we use information
We may use personal information to:
- Respond to enquiries and provide information about Veriwell.
- Provide, operate, support and improve our website and platform.
- Help users manage medication, care, delivery, administration and handover workflows.
- Notify users about relevant platform activity, updates or support matters.
- Maintain security, audit trails, records and service reliability.
- Understand how people use Veriwell so we can improve the experience.
- Meet legal, regulatory, operational or contractual obligations.
4. Health, medication and care information
Veriwell may be used to manage information relating to medication, prescriptions, care instructions, administration records, resident or student needs, and care delivery activities.
This type of information can be sensitive. Where Veriwell handles sensitive information, we aim to ensure it is collected and used only for purposes connected with delivering, coordinating, reviewing or supporting the relevant care workflow.
Access to this information should be limited to authorised users based on their role, organisation and relationship to the relevant person or care record.
5. When information may be shared
Veriwell may share information where it is necessary to provide the service or support the care workflow. This may include sharing relevant information with:
- Authorised family members or guardians.
- Schools, aged care providers, pharmacies, care teams or other service providers involved in the workflow.
- Technology, hosting, security, communications or support providers who help us operate Veriwell.
- Professional advisers, regulators or authorities where required by law or appropriate in the circumstances.
We do not intend to sell personal information.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, user authentication, encrypted connections, audit logging, backups and restricted access to systems that store sensitive information.
No online service can guarantee absolute security. Users should also take care to protect their login details and only access Veriwell from trusted devices and networks.
7. Access, correction and deletion
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
Where information is held by an organisation using Veriwell, some requests may need to be directed to that organisation because they control the relevant care, medication or account record.
We may need to verify your identity before processing access, correction or deletion requests.
8. Cookies and website data
Our website may use cookies and similar technologies to support website functionality, understand website traffic and improve the user experience.
You can usually control cookies through your browser settings. Blocking cookies may affect some website or platform features.
9. Third-party services
Veriwell may use third-party providers for hosting, analytics, communications, security, support or platform functionality.
These providers may process information on our behalf where required to deliver the website or service. We aim to work with providers that support appropriate privacy and security standards.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements or privacy practices.
The latest version will be published on this page with the updated date.
11. Contact us
If you have questions about this Privacy Policy or how Veriwell handles personal information, please contact us.
Email: hello@veriwell.com.au
